Privacy and Cookies Policy

1. Introduction

At The Stubbing Wharf, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy and Cookies Policy outlines how we collect, use, and protect your information when you visit our website or interact with us in person.

2. Information We Collect

We may collect and process the following types of information:

  • Personal Information: Your name, email address, phone number, and any other details you provide when making a reservation, subscribing to our newsletter, or contacting us.
  • Transaction Information: Details of your reservations, purchases, or other interactions with us.
  • Technical Data: Your IP address, browser type, operating system, and information about your visit to our website, including pages viewed, time spent, and other analytical data.
  • Cookies: Information gathered through cookies and similar technologies as outlined in the Cookies section below.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Reservations: To manage your bookings and provide you with our services.
  • Communication: To respond to your inquiries, send confirmation and reminder emails for bookings, and provide information about our services.
  • Marketing: To send you promotional offers, news, and updates about The Stubbing Wharf (with your consent).
  • Improvement of Services: To understand how our website is used and improve our services and customer experience.
  • Legal Compliance: To comply with legal obligations and protect our rights.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.

We may also disclose your information if required by law, to enforce our site policies, or to protect ours or others' rights, property, or safety.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. All personal data is stored on secure servers, and only authorised personnel have access to it.

However, please note that no data transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your information.

6. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our website. They help us understand how visitors interact with our site and improve your user experience.

Types of Cookies We Use:

  • Essential Cookies: These are necessary for the website to function and cannot be switched off. They include cookies that allow you to log into secure areas of our website.
  • Analytical/Performance Cookies: These allow us to recognise and count the number of visitors and see how visitors move around our website. This helps us improve the way our website works.
  • Functionality Cookies: These are used to recognise you when you return to our website. They enable us to personalise content for you and remember your preferences.

Managing Cookies: You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete cookies, or notify you before a cookie is stored. However, disabling cookies may affect your experience on our website.

7. Your Rights

You have the following rights regarding your personal information:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can request that we correct any inaccuracies in your personal data.
  • Deletion: You can request that we delete your personal information, subject to certain conditions.
  • Withdrawal of Consent: If you have provided consent for the processing of your data, you can withdraw it at any time.
  • Objection: You can object to the processing of your data for certain purposes, such as direct marketing.

To exercise any of these rights, please contact us at admin@thestubbingwharf.co.uk.

8. Changes to This Policy

We may update this Privacy and Cookies Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any significant changes by posting the new policy on our website.

9. Contact Us

If you have any questions or concerns about this Privacy and Cookies Policy or the way we handle your personal information, please contact us at:

The Stubbing Wharf
Address: King Street, Hebden Bridge HX7 6LU England
Email: admin@thestubbingwharf.co.uk
Phone: 01422 411384